Right of withdrawal
What is my return policy?
We are convinced that you will like our products. If you are still not satisfied with a product, it is our aim to offer you an uncomplicated and stress-free serviceReturn within 14 days of receipt of goodsto allow. Within this period you can cancel your order without giving reasons and send the goods you ordered back to us in the original packaging. If we do not communicate any action with an extended right of return on our website, your revocation must be made within the statutory period of 14 days.
Your return now using the order number and e-mail in the Returns portal register yourself! 🔁
To exercise the right of withdrawal, the return must be registered via the returns portal and the instructions followed. Only returns that have been registered via the returns portal will be accepted.
The address for returns is:
You choose the shipping service provider yourself. For returns within Germany, we recommend the Parcel shipping by DHL.
Our return form for printing (optional!)
The goods are returned at your own expense and risk. The goods must be returned in unused and undamaged condition, in their original packaging and complete, including accessories and all attached documents. We reserve the right to reject returns that do not meet these requirements.
When trying on your products, please make sure that the goods remain intact.
The registration of your return in Returns portal At the same time, the timely revocation and thus the timely processing of your return is necessary. The automated e-mail that you receive as a reply to your return registration is also the confirmation of receipt of the cancellation. You will not receive any further confirmation from us beyond the automatic return notification. After registering your return, you can send your package.
The right of withdrawal does not apply to vouchers or items for which something else is expressly stated. This includes our Lightroom presets and made-to-order (not immediately available) goods/custom-made products.
At international returns It is essential to ensure that the return as "Free Return", or clearly marked as a return, since customs costs are not paid by us and the package is therefore automatically sent back to you. We assume no costs or liability for missing or incorrect customs documents.
We accept a returnexclusively for new and unworn goods. If the goods already have a defect upon delivery or if an item is missing, please inform us immediately after receipt of the goods. Otherwise there is no guarantee that the full purchase price will be refunded.
If your right of return/cancellation of 14 days has been exceeded and an extended right of return has not been confirmed by us beforehand, your return will be sent back to you automatically.
How should I return the goods?
Especially when returning several items, the pieces of jewelry should be packed individually and securely so as not to damage the goods. Also when returning individual products, please use the jewelery case and its foam insert to pack the piece of jewelery securely. Alternatively, simply wrap the jewelry with a soft paper towel. Thanks!
When can I expect the purchase price to be refunded?
If the return is successfully delivered, we reserve the right to make the desired exchange or refund directly, in accordance with the information on your enclosed return form.
The refund of the purchase price is usually made within 7-14 working days after your return has been received and checked. We will automatically use the payment method you have chosen for the refund. We will process your return as quickly as possible. Thank you for your patience and understanding!
If you have any questions about the status of your return, please contact our returns team directly via: firstname.lastname@example.org. It is best to have your order and tracking number for the return ready.
This is how the return works smoothly:
Please note that you bear the costs for your return yourself. Shipping to you is always free of charge from us worldwide!
1. Visit our Returns portal to register your return or exchange.
3. Then send the return with a shipping service provider of your choice to:
Germany / Germany
Please remember to stamp your shipment sufficiently.
It is best to keep your postal receipt/tracking number as proof until the refund has been made. For your own safety, we recommend insured shipping including shipment tracking with the DHL or UPS. According to the general terms and conditions of Deutsche Post, goods may not only be sent as a letter.
There is no liability in case of loss!
Can an exchange be made?
If you wish, you can of course get a different product or a different size. Shipping to you is free again! Please note in the returns portal or return form which product and, if applicable, the size that you would like to exchange.
Returns when buying with Klarna
If you now want to return one or more items to us and the end of the billing period is approaching, you have the option of pausing the bill in your own Klarna account by informing Klarna about the return: Click on "Report return" and then on "I have returned the goods". Please note that we cannot extend your billing deadline. If the payment deadline on the invoice has passed, Klarna will automatically send you a reminder. In this case we ask you to contact Klarna customer service.
If you have returned the entire order to us and have not yet paid your invoice, you will receive a confirmation of cancellation of your Klarna invoice after the return has been processed.
If you want to return part of your order: Simply reduce the invoice total by the amount of the returned item and transfer the remaining amount to Klarna. If you have already transferred the full invoice amount, Klarna will transfer the corresponding amount of the returned items to your account.
Any questions? Feel free to contact our support!
Please note the following information, which is based on the EU consumer directive that has been in force since June 13, 2014:
- Returns: You bear the costs of the return (if you have received a defective or demonstrably wrong item, we will of course bear the costs by subsequently refunding the shipping costs). Simply frank the shipment exactly as you received it.
- Exchange: If you would like an exchange, we will send you your new desired item free of charge after we have received the item to be exchanged.
The deadline: After receipt of the goods, the consumer has 14 days to declare the withdrawal. By sending the declaration of revocation, the consumer has another period of 14 days to return within which he must return the goods to the retailer. Proper dispatch of the goods or proof that the goods have been dispatched is sufficient to meet the deadline. The goods therefore do not have to be received by the retailer within 14 days.
You can find further information on the right of cancellation and the cancellation form under cancellation policy.