What is my return policy?

We are convinced that you will like our products. If you are still not satisfied with a product, our aim is to provide you with an uncomplicated and stress-free solution Return within 14 days of receipt of the goods to enable. Within this time, you can cancel your order without giving reasons and return your ordered goods to us in the original packaging. Unless we communicate a promotion with an extended right of return on our website, your cancellation must be made within the statutory period of 14 days.

In order to exercise the right of withdrawal, the return must be made via the Returns portal Register and follow the instructions.

Your return now using the order number and e-mail in the Returns portal register yourself!
 

Register return

 

Only orders placed through our own shop (www.sprezzi-fashion.com) can be registered and returned. To do this, you need your order number (e.g. #1000) and the email you provided when ordering.

Please note the standard return period of 14 days from receipt of your goods.

Our return form

You can download the PDF form in German or English download, fill out and your enclose package.

The goods are returned at your own expense and risk. The goods must be in unused and undamaged condition, in its original packaging and complete with accessories and all attached documents. We reserve the right to refuse returns that do not meet these requirements.

The address for returns is:

You despise Fashion

Nordring 12c

76761 Ruelzheim

Germany

You choose the shipping service provider yourself. For returns within Germany, we recommend the Parcel shipping by DHL.

The registration of your return in Returns portal At the same time, the timely revocation and thus the timely processing of your return is necessary. The automated e-mail that you receive as a reply to your return registration is also the confirmation of receipt of the cancellation. You will not receive any further confirmation from us beyond the automatic return notification. After registering your return, you can easily send your package.

The right of withdrawal does not apply to vouchers or items that expressly state otherwise. This includes our Lightroom presets and made-to-order (not immediately available) goods/custom products.

International Returns & Customs

At international returns (especially outside the EU zone) It is essential to ensure that the return is sent as "Free Return", or clearly marked as a return. Any customs costs incurred for returns will not be paid by us and the package will automatically be returned to you by customs. We assume neither costs nor liability for missing or incorrect customs documents.

condition of goods

We accept a return only for new and unworn goods. When trying on, please make sure that there are no scratches or other damage. We reserve the right to refuse to take back worn goods.

If your right of return/right of cancellation has been exceeded by 14 days and an extended right of return has not been confirmed by us beforehand, your return will be automatically sent back to you.

How should I return the goods?

Especially when returning several items, the pieces of jewelry should be individually and securely packaged so as not to damage the goods. Even when returning individual products, please use the jewelry case and its foam insert sent with you to pack the piece of jewelry safely. Alternatively, simply wrap the jewelry with a soft paper towel. Thank you!

When can I expect the purchase price to be refunded?

If the return is successfully delivered, we reserve the right to make the desired exchange or refund directly, in accordance with the information on your enclosed return form.

The refund of the purchase price is usually made within 7-14 working days after your return has been received and checked. We will automatically use the payment method you have chosen for the refund. We will process your return as quickly as possible. Thank you for your patience and understanding! 

If you have any questions about the status of your return, please contact our returns team directly via our chat:

It is best to have your order number and tracking number for the return ready.

Step by step - this is how the return works smoothly:

Please note that you bear the costs for your return yourself. Shipping to you is always free of charge from us worldwide!

1. Visit our Returns portal to register your return or exchange.

2. Place that completed return form / Return Sheet into the package (optional).

3. Then send the return with a shipping service provider of your choice to:

You despise Fashion

Nordring 12c

76761 Ruelzheim

Germany / Germany

Please remember to provide sufficient franking for your shipment.

It is best to keep your postal receipt/tracking number as proof until the refund has been made.

For your own safety, we recommend insured shipping including shipment tracking with the DHL or UPS. According to the general terms and conditions of Deutsche Post, goods may not only be sent as a letter.

There is no liability in case of loss!

Can an exchange be made?

If you wish, you can of course receive a different product or a different size. Shipping to you is free again! Please note in the returns portal or return form which product and, if applicable, the size that you would like to exchange.

Returns when buying with Klarna

If you now want to return one or more items to us and the end of the invoice deadline is approaching, you have the option of pausing the invoice in your own Klarna account by informing Klarna about the return: click on “Report return” and then to “I have returned the goods”. Please note that we cannot extend your billing deadline. If the payment deadline on the invoice has been exceeded, Klarna will automatically send you a reminder. In this case, we ask you to contact Klarna customer service.

If you have returned the entire order to us and have not yet paid your invoice, you will receive a cancellation confirmation of your Klarna invoice after the return has been processed.

If you would like to return part of your order: Simply reduce the invoice total by the amount of the returned item and transfer the remaining amount to Klarna. If you have already transferred the full invoice amount, Klarna will transfer the corresponding amount of the returned items to your account.

Any questions? Feel free to contact our support!

Legal Notice

Please note the following information, which results from the EU Consumer Directive, which has been in force since June 13, 2014:

  • Returns: You bear the costs of the return (if you received a defective or demonstrably incorrect item, we will of course cover the costs by subsequently refunding the shipping costs). Simply frank the shipment exactly as you received it.
  • Exchange: If you would like an exchange, we will send you your new desired item free of charge upon receipt of the item to be exchanged. 

The deadline: After receiving the goods, the consumer has 14 days to declare the cancellation. By sending the cancellation declaration, the consumer begins a new period of 14 days within which he must return the goods to the retailer. In order to meet the deadline, it is sufficient to properly send the goods or provide proof that the goods have been sent. The goods therefore do not have to be received by the retailer within 14 days.

Further information on the right of withdrawal and the withdrawal form can be found under cancellation policy.

Stand 09/2023