Exchanges & Returns
What is my return policy?
We are convinced that you will like our products. However, if a product does not satisfy you, it is our goal to offer you a simple and stress-free return within 14 days of receiving the goods. Within this period, you can cancel your order without giving any reason and return the ordered goods to us in the original packaging. Unless we communicate a promotion with an extended return policy on our website, your cancellation must be made within the statutory period of 14 days.
To exercise the right of withdrawal, the return must be registered via the Retourenportal and the instructions followed.
Now register your return yourself using the order number and email in the Retourenportal!
Only orders placed through our own shop (www.sprezzi-fashion.com) can be registered and returned. You need your order number (e.g. #1000) or order ID as well as the email you provided when ordering. You can find the order number and order ID in the order confirmation email.
Please also note the standard return period of 14 days from receipt of your goods.
Our return form
You can download the PDF form in German or English, fill it out and include it in your package.
The return of the goods is at your own cost and risk. The goods must be returned in unused and undamaged condition, in the original packaging and complete including accessories and all enclosed documents. We reserve the right to reject returns that do not meet these requirements.
The return address is:
Sprezzi Fashion
Nordring 12c
76761 Ruelzheim
Germany
You choose the shipping service provider yourself. For returns within Germany, we recommend the DHL parcel service.
Registering your return in the Retourenportal is simultaneously the timely revocation and thus necessary for the timely processing of your return. The automated email you receive as a reply to your return registration is also the confirmation of receipt of the revocation. You will not receive any further confirmation beyond the automatic return registration from us. After registering your return, you can simply send your package.
The right of withdrawal does not apply to vouchers or items for which something else is expressly stated. This includes our Lightroom Presets and goods/custom-made items made to order (not immediately available).
International returns & customs (only relevant for non-EU countries)
At international returns (from outside the EU zone) It is essential to ensure that the return shipment is marked as "Free Return", or clearly as a return. Any customs fees for the import of returns will not be paid by us and the package will therefore be automatically returned to you by customs. We assume no costs or liability for missing or incorrect customs documents.
When returning from a country outside the European Union, please make sure that the CN22 import form, or all other necessary forms, are correctly filled out and the goods are clearly declared as a free return ("Free Return") and, if applicable, sent back to us without a declared value. Your shipping service provider or your country's customs authority should be able to provide you with more information.
Only shipments marked as "Free Return" or otherwise as free returns, which do not incur costs for us as the recipient, can be accepted.
Thank you for your understanding that as a retailer we cannot accept import fees for the return of our own goods, as we already pay the applicable shipping and export charges when shipping.
If a package is returned to you due to incorrect declaration, no refund can be made initially. Only upon correct delivery of your goods to our warehouse can the return process be started by us.
Condition of the goods
We accept returns exclusively for new and unworn goods. Please make sure during the fitting that no scratches or other damages occur. We reserve the right to refuse the return of worn goods.
If your 14-day return/cancellation period has been exceeded and an extended return period has not been previously confirmed by us, your return will be automatically sent back to you.
How should I return the goods?
Especially when returning multiple items, the jewelry pieces should be individually and securely packed to avoid damaging the goods. Also, when returning individual products, please use the included jewelry case and its foam insert to safely pack the jewelry piece. Alternatively, simply wrap the jewelry with a soft paper towel. Thank you!
When can I expect the refund of the purchase price?
Upon successful delivery of the return, we reserve the right to directly carry out the desired exchange or refund according to the information on your enclosed return form.
The refund of the purchase price usually takes place within 7-14 working days after receipt and inspection of your return. We automatically use the payment method you selected for the refund. We process your return as quickly as possible. Thank you for your patience and understanding!
If you have questions about the status of your return, please contact our returns team directly via our chat:
It is best to have your order and return tracking number ready.
Step by step - this is how the return works smoothly:
Please note that you bear the costs of your return shipment yourself. Shipping to you is always free worldwide with us!
1. Visit our returns portal to register your return or exchange.
2. Place the completed return form / Return Sheet in the package (optional).
3. Then send the return with a shipping service provider of your choice to:
Sprezzi Fashion
Nordring 12c
76761 Ruelzheim
Germany / Germany
Please remember to sufficiently frank your shipment.
Keep your postal receipt/tracking number as proof until the refund has been processed.
For your own safety, we recommend insured shipping including tracking with DHL or UPS. Goods may not be sent only as letters according to the terms and conditions of Deutsche Post.
No liability in case of loss!
Can an exchange be made?
If desired, you will of course receive another product or a different size. Shipping to you is free again! Please note in the return portal or return form which product and, if applicable, the size you want as an exchange.
Return when purchasing with Klarna
If you now want to return one or more items to us and the end of the invoice period is approaching, you have the option to pause the invoice in your own Klarna account by informing Klarna about the return: Click on "Report return" and then on "I have returned the goods." Please note that we cannot extend your invoice period. If the payment deadline on the invoice is exceeded, Klarna will automatically send you a reminder. In this case, we ask you to contact Klarna customer service.
If you have returned the entire order to us and have not yet paid your invoice, you will receive a cancellation confirmation of your Klarna invoice after processing the return.
If you want to return part of your order: simply reduce the invoice amount by the amount of the returned item and transfer the remaining amount to Klarna. If you have already paid the full invoice amount, Klarna will transfer the corresponding amount for the returned items to your account.
General contact details:
You can get support via our contact page or the chat button.
Legal notices
Please note the following information resulting from the EU Consumer Directive valid since June 13, 2014:
- Returns: You bear the cost of the return shipment (if you received a defective or demonstrably incorrect item, we will of course bear the costs by subsequently reimbursing the shipping costs). Simply frank the shipment exactly as you received it.
- Exchange: If you wish to exchange, we will send you your new desired item free of charge after receiving the item to be exchanged.
Deadlines: After receiving the goods, the consumer has 14 days to declare the withdrawal. Upon sending the withdrawal declaration, a new period of 14 days begins for the consumer, within which they must return the goods to the retailer. To meet the deadline, proper dispatch of the goods or proof that the goods have been sent is sufficient. Therefore, the goods do not have to arrive at the retailer within 14 days.
Further information about the right of withdrawal and the withdrawal form can be found under Widerrufsbelehrung.
As of 1/2025