Right of withdrawal

Right of withdrawal for consumers

A consumer is any natural person who concludes a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity.

Withdrawal instruction

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day,

on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided you ordered one or more goods as part of a single order and they are delivered uniformly;

on which you or a third party named by you, who is not the carrier, have taken possession of the last item, provided you ordered multiple goods as part of a single order and they are delivered separately;

on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, provided you ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you can inform us (Sprezzi Fashion, Nordring 12c, 76761 Rülzheim) by means of a clear statement (e.g., a letter sent by post, fax, or our returns portal) about your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory. A confirmation of the withdrawal by us is not necessarily required. The receipt of the email and acknowledgment of the registered return is sufficient.

Deadlines: After receiving the goods, the consumer has 14 days to declare the withdrawal. Upon sending the withdrawal declaration, a new period of 14 days begins for the consumer, within which they must return the goods to the retailer. To meet the deadline, it is sufficient to properly dispatch the goods or provide proof that the goods have been sent. The goods do not have to arrive at the retailer within 14 days.

Consequences of withdrawal

If you withdraw from this contract, we will reimburse you all payments received from you, including delivery costs (except for additional costs arising from choosing a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day we receive the notification of your withdrawal. We will use the same payment method you used in the original transaction unless expressly agreed otherwise; in no case will you be charged fees for this reimbursement.

The buyer chooses the shipping service provider for the return shipment themselves. The immediate costs of the return shipment are borne by the buyer.

We may refuse the reimbursement until we have received the goods back or you have provided proof that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day you inform us of the withdrawal of this contract. The deadline is met if the goods are sent before the expiry of the fourteen-day period.

You are only liable for any diminished value of the goods if this loss in value is due to handling the goods beyond what is necessary to check their condition, properties, and functioning.

Exclusion and expiry reasons

The right of withdrawal does not exist for contracts

for the delivery of goods that are not prefabricated and for which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;

for the delivery of alcoholic beverages, the price of which was agreed upon at the time of contract conclusion, but which can be delivered no earlier than 30 days after contract conclusion and whose current value depends on market fluctuations beyond the entrepreneur's control;

for the delivery of newspapers, magazines, or illustrated magazines except for subscription contracts.

The right of withdrawal expires prematurely for contracts

for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal was removed after delivery;

for the delivery of goods that are inseparably mixed with other goods after delivery due to their nature;

for the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

Model withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)

To: Sprezzi Fashion, Nordring 12c, 76761 Rülzheim, Germany

Hereby I/we (*) withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

Ordered on (*)/ received on (*)

Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date

(*) Delete as appropriate.

What is my return policy?

We are confident that you will like our products. However, if a product does not satisfy you, it is our goal to offer you a straightforward and stress-free return within 14 days of receipt of the goods. Within this time, you can withdraw your order without giving reasons and return your ordered goods in the original packaging to us. Unless we communicate a promotion with an extended return policy on our website, your withdrawal must be made within the statutory period of 14 days.

It is important that the general return policy only applies to unworn goods in their original condition. Goods showing signs of use (scratches, wear, etc.) are excluded from the return policy. Please ensure that the goods remain undamaged during the fitting of your products.

Please contact our team regarding the registration of your return/exchange via the chat on our contact page. Registering your return is simultaneously the timely withdrawal and necessary for the timely processing of your return. The automated email you receive as a response to your return registration is also the confirmation of receipt of the withdrawal. Very simple! Please also check your spam folder.

The right of withdrawal does not apply to vouchers or items where something else is explicitly noted. This includes our Lightroom presets and custom-made (not immediately available) goods/special orders.

For international returns, it is essential that the return shipment is clearly marked as "Free Return" or clearly as a return, as customs fees are not paid by us and the package will be returned.

The Sprezzi Return Sheet (return form)

You can download the PDF form here in German or English, fill it out, and simply include it in your package!

Customers from Germany can download a pre-filled DHL shipping label (unfranked) here and drop off the package at DHL.

We accept returns only for new and unworn goods. If the goods already have a defect upon delivery or an item is missing, please inform us immediately after receipt of the goods. Otherwise, there is no Warranty that the full purchase price can be refunded.

If your return/right of withdrawal period of 14 days has been exceeded and an extended return policy has not been previously confirmed by us, your return will be automatically sent back to you.

How should I return the goods?

Especially when returning multiple items, the jewelry pieces should be individually and securely packed to avoid damage. Also, when returning individual products, please use the included jewelry case and its foam insert to safely pack the jewelry piece. Alternatively, simply wrap the jewelry in a soft paper towel. Thank you!

When can I expect the refund of the purchase price?

Upon successful delivery of the return, we reserve the right to immediately process the desired exchange or refund according to the information on your enclosed return form. We want to be quick!

The refund of the purchase price usually takes place within 7-14 working days after receipt and inspection of your return. We automatically use the payment method you chose. For credit card payments, depending on the provider, an additional 3-5 days may be required for the refund to be completed. We process your return as quickly as possible. Thank you for your patience and understanding!

How the return works:

Please note that you bear the costs of your return shipment. Shipping to you is always free of charge!

1. Place the completed return form / Return Sheet in the package.
If the delivery note is missing, please include a note with the following information:

- Name
- Order number
- Reason for return
- Do you want an exchange or a refund?

2. Then send the return to:

Sprezzi Fashion

Nordring 12c

76761 Rülzheim

Germany

Do you have questions about processing a return? Then please use our chat or our contact form.

Please remember to sufficiently frank your shipment.
Keep your postal receipt/tracking number as proof until the refund has been made. For your own safety, we recommend insured shipping including tracking with DHL or UPS. According to the terms and conditions of Deutsche Post, goods may not be sent only as letters. There is no liability in case of loss!

Can an exchange be made?

Upon request, you can of course receive another product or a different size. Shipping to you is free again! Please note on the return form which product and, if applicable, size you want as an exchange.

Return when purchased with Klarna

If you want to return one or more items to us and the end of the invoice period is approaching, you have the option to pause the invoice in your own Klarna account by informing Klarna about the return: Click on "Report return" and then on "I have returned the goods." Please note that we cannot extend your invoice period. If the payment deadline on the invoice is exceeded, Klarna will automatically send you a reminder. In this case, please contact Klarna customer service.

If you have returned the entire order to us and have not yet paid your invoice, you will receive a cancellation confirmation of your Klarna invoice after processing the return.

If you want to return part of your order: simply reduce the invoice amount by the amount of the returned item and transfer the remaining amount to Klarna. If you have already paid the full invoice amount, Klarna will transfer the corresponding amount of the returned items to your account.

General contact details:

Support is available via our contact page or chat button.

Legal notices

Please note the following information arising from the EU Consumer Directive valid since June 13, 2014:

Returns: You bear the costs of the return shipment (if you received a defective or demonstrably incorrect item, we will of course bear the costs by subsequently reimbursing the shipping costs). Simply frank the shipment exactly as you received it.
Exchange: If you want an exchange, we will send you your new desired item free of charge after receiving the item to be exchanged.