Right of withdrawal

Right of Withdrawal

A consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reasons.

The cancellation period is fourteen days from the day 

on which you or a third party named by you who is not the carrier took possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or are delivered in a single manner;

on which you or a third party named by you who is not the carrier took possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately;

on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece, provided you have ordered goods that are delivered in several partial shipments or pieces;

To exercise your right of withdrawal, you can inform us (Sprezzi Fashion, Nordring 12c, 76761 Rülzheim) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax, or our returns portal). You can use the attached sample withdrawal form for this purpose, but it is not mandatory. A confirmation of the withdrawal from our side is not necessarily required. The receipt of the email and acknowledgment of the registered return is sufficient.

Deadlines: After receiving the goods, the consumer has 14 days to declare the cancellation. By sending the cancellation declaration, the consumer begins a new period of 14 days within which he must return the goods to the retailer. In order to meet the deadline, it is sufficient to properly send the goods or provide proof that the goods have been sent. The goods therefore do not have to be received by the retailer within 14 days.

Consequences of revocation

If you cancel this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

The buyer chooses the shipping service provider to return the goods himself. The buyer bears the direct costs for the return shipment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if the goods are sent to us before the deadline of fourteen days has expired.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded;

for the delivery of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;

for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

for the delivery of sealed goods which are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery;

for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery;

to deliver audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Sample cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

To: Sprezzi Fashion, Nordring 12c, 76761 Rülzheim, Germany

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for paper notification)
Date

(*) Delete what is not applicable.

What is my return policy?

We are convinced that you will like our products. If you are still not satisfied with a product, our aim is to enable you to make an uncomplicated and stress-free return within 14 days of receipt of the goods. Within this time, you can cancel your order without giving reasons and return your ordered goods to us in the original packaging. Unless we communicate a promotion with an extended right of return on our website, your cancellation must be made within the statutory period of 14 days.

It is important that the general right of return only applies to unworn goods in their original condition. Goods that show signs of use (scratches, wear, etc.) are excluded from the right of return. When trying on your products, please make sure that the goods remain intact.

Please contact our team regarding the registration of your return/exchange via the Chat on our Contact Page. The registration of your return is simultaneously the timely revocation and is therefore necessary for the timely processing of your return. The automated email you receive as a response to your return registration is also the confirmation of receipt of the revocation. Very straightforward! Please also check your spam folder.

The right of withdrawal does not apply to vouchers or items that expressly state otherwise. This includes our Lightroom presets and made-to-order (not immediately available) goods/custom products.

At international returns It is essential to ensure that the return is marked as “Free Return” or clearly as a return, as we will not pay customs costs and the package will therefore be sent back.