Shipment

Our standard shipping with DHL is free worldwide and for national shipments the goods are usually with you in 1-3 working days! Shipping takes place from our warehouse in Germany and is carried out by our partners DHL or UPS carried out. With DHL GoGreen we successfully offset any Co2 emissions. Products marked "Pre-Order" have a longer delivery time. 

Further information on shipping & returns can be found at FAQ and Returns.

Important: Fast standard shipping cannot be provided for pre-ordered products. The same applies when paying via bank transfer. Shipping will only take place after receipt of payment in our account.

You will receive a personal tracking number via email for tracking your shipment, which you can use to track the status of your package. Please also check your SPAM folder.

Please also note that for the delivery times mentioned below, we rely on the standard information provided by the respective shipping service provider. This means that international delivery times in particular should be viewed as approximate information and are not binding. Neither we nor the shipping service provider can guarantee delivery as specified. For deliveries to non-EU countries, any customs and freight checks that may be carried out can lead to delays.

However, our experience and well-rehearsed processes enable very fast shipping within 24 hours in most cases. If the package is picked up from us on time by the carrier, then the national delivery times of 1-3 days are achieved in the vast majority of cases.

EU COUNTRIES (28)
Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Austria, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Czech Republic, Hungary, United Kingdom, Cyprus.

Monaco, Switzerland and Norway: the same regulations apply here as in the EU countries. However, with the same tariffs as “rest of the world”. Please note: import duties may apply. Please inform yourself in advance about any import regulations that apply to your country/location. We cannot provide any information about applicable fees or regulations for countries outside the Eurozone.

INTERNATIONAL
We ship to Asia, Australia, North and South America, Russia and the Middle East. 

TRACKING
Our logistics partners DHL/Deutsche Post and UPS take care of the shipping process. We will share a tracking link with you via email once we have shipped your order. This means you can always see exactly where your order is.

We ship worldwide for free!

country	shipping costs*	delivery time*
Germany 🇩🇪 (DHL)	Free	1-3 working days
EU 🇪🇺 (DHL or UPS)	Free	3-5 working days
USA 🇺🇸 (DHL or UPS)	Free	4-10 working days
Rest of the world 🌍 (DHL or UPS)	Free	4-10 working days
*The shipping costs for our watch rolls vary. Due to the package size, free shipping does not apply to all countries. *All shipping times are “net shipping times” and do not include processing time. These are standard information provided by the freight forwarders. Subject to deviations; the delivery times are not legally binding.

 

CUSTOMS & TAXES (only relevant for non-EU countries)
The shipping fee for international orders does not include the cost of duties and taxes. Our international customers are responsible for any customs duties or taxes that may be incurred upon delivery. We therefore recommend that you calculate the applicable duties and taxes for your destination country yourself before purchasing. The national customs authority in your country usually provides the tariffs on a homepage.

Stand 01/2025