Sprezzi® Limited Warranty
At Sprezzi Fashion, fine materials, precise craftsmanship, and high quality standards are at the heart of everything we do. To help you enjoy your jewelry for years to come, every order comes with our Sprezzi® Limited Warranty.
One-Year Warranty on Materials & Craftsmanship
You automatically receive a voluntary 12-month warranty from the date you receive your order. It covers material and manufacturing defects that are not due to normal use.
We provide this warranty voluntarily and in addition to your statutory rights – at no cost to you.
Your Warranty Card
Your package includes a warranty card with a unique number. Keep it somewhere safe – it helps us process your claim faster. If you can’t find it, no problem: your order number is all we need.
How to Make a Warranty Claim
1. Get in touch – the fastest way is through the chat or our contact form.
2. Send us the following information:
- a photo of the jewelry clearly showing the defect
- your order number and/or your warranty card number
- a brief description of when and how the defect occurred
3. We’ll review your case and get back to you with a solution. If we need the jewelry for inspection, we’ll tell you exactly where to send it.
4. Repair or replacement: If your jewelry can be repaired, we’ll repair it in our workshop. If a repair isn’t possible, we’ll send you a replacement.
Please allow around 14 days for processing. More complex repairs may take a little longer – we’ll keep you updated.
What the Warranty Doesn’t Cover
- Damage that occurs after the warranty period expires
- Normal wear and tear, such as scratches, dents, abrasion, or discoloration
- Intentional damage and improper handling
- Deformation caused by bending: Silver is a soft material. Frequently bending a bangle open and closed can cause stress, cracks, or deformation over time. Damage resulting from normal use or visible changes in shape is not covered by the warranty.
Even if your issue isn’t covered by the warranty, we’re happy to check whether a repair is possible. Just get in touch.
With the right care, most signs of wear can be easily prevented or addressed.
Did Your Jewelry Arrive Damaged?
If you notice immediately after receiving your order, and before wearing the jewelry for the first time, that something is wrong – a defect, a discrepancy, or a missing part – please contact us right away via the chat. We’ll resolve these cases directly for you, regardless of this warranty.
If you’d simply like to return the jewelry because you don’t like it, please use our returns portal. You can find all the details under Returns.
As of: 10/2026