Sprezzi® Limited Warranty

We give you a voluntary one-year guarantee on every order in our online shop, which refers to and covers clear production errors and defects in the material.

To activate the guarantee you will find a guarantee card with a unique number in your package. Please keep this warranty card carefully after purchase.

If there is a problem with your product within the warranty period that you believe should be covered by our warranty, please send us a short message with a photo of the defect and your order and/or warranty card number and we will find a solution as quickly as possible .

Please note that the guarantee does not apply if the guarantee period has expired or if there are signs of wear/use. In other words, defects that can be traced back to improper use: e.g. the bangle breaking due to strong bending or the chain breaking due to strong pulling. Deliberately damaged items are excluded from the warranty, as are scratches and oxidation caused by chemicals, for example.

However, these problems can usually be resolved or avoided entirely by properly caring for the jewelry .

If you notice a defect or production error in your product immediately after delivery and before wearing the goods for the first time, you must report this to us immediately. This does not fall under the voluntary guarantee, but under the right of return. In this case, please contact us immediately via our chat and register the return of your product via our returns portal.

Important! Please state the reason for return as “defect” to make it clear that the product has a production defect. Please note here that no goods will be taken back if they exceed the return policy or show signs of wear. Products are welcome to be tried on, but not worn/used if they are to be returned.

You can find further information on how to correctly return your goods here .