What is my return policy?
We are convinced that you will like our products. If you are still not satisfied with a product, it is our aim to offer you an uncomplicated and stress-free service Return within 14 days of receipt of goods to allow. Within this period you can cancel your order without giving reasons and send the goods you ordered back to us in the original packaging. Your revocation must be made within 14 days.
Please contact us via: email@example.com. The registration of your return is also the timely revocation and thus necessary for the timely processing of your return. Thanks!
The right of withdrawal does not apply to vouchers or items for which something else is expressly stated. This includes our Lightroom presets and made-to-order (not immediately available) goods/custom-made products.
at international returns It is essential to ensure that the return is marked as "Free Return", or clearly as a return, since we do not pay customs costs and the package is therefore sent back.
The Sprezzi Return Sheet
We accept a return exclusively for new and unworn goods. If your goods are defective or an item is missing, this must be reported to us beforehand. Otherwise there is no guarantee that the full purchase price can be refunded.
If your 14-day right of return/cancellation has been exceeded and an extended right of return has not been confirmed by us beforehand, your return will be automatically sent back to you.
How should I return the goods?
Especially when returning several items, the pieces of jewelery should be packed individually and securely so as not to damage the goods. Also when returning individual products, please use the jewelery case and its foam insert to pack the piece of jewelery securely. Alternatively, simply wrap the jewelry with a paper towel. Thank you!
When can I expect the purchase price to be refunded?
Please note: The receipt of returns will not be confirmed separately. If the return is successfully delivered, we reserve the right to make the desired exchange or refund directly.
The refund of the purchase price is usually made within 7 days after receipt of your return. We automatically use the payment method you have chosen. In exceptional cases (e.g. sale campaigns), the repayment can claim the statutory period of 14 days after receipt of your cancellation. Thank you for your understanding!
If you have any questions about your return, please contact our returns team directly at: firstname.lastname@example.org. It is best to have your order and tracking number for the return ready. Thanks!
This is how the return works:
A delivery note/invoice is enclosed with your order; this is not a free return label. Please note that you bear the costs for your return yourself. The shipping to you is free of charge for us.
1. Lay this completed return form / return sheet into the package.
If the delivery note is missing, please put a note in the package with the following information:
- Order number
- Reason for return
- Do you want an exchange or a refund?
2. Then send the return to:
You despise Fashion
Please remember to stamp your shipment sufficiently.
It is best to keep your postal receipt/tracking number as proof until the refund has been made. For your own safety, we recommend insured shipping including tracking! Goods should not be sent as a letter!
Can an exchange be made?
If you wish, you can of course get a different product or a different size. Please include a note with the return requesting an exchange. Or send us an e-mail in advance to: email@example.com and let us know that you want an exchange.
Returns when buying with Klarna
If you now want to return one or more items to us and the end of the invoice period is approaching, you have the option of pausing the invoice in your own Klarna account by informing Klarna about the return: Click on "Report return" and then on "I have returned the goods". Please note that we cannot extend your billing deadline. If the payment deadline on the invoice has passed, Klarna will automatically send you a reminder. In this case we ask you to contact Klarna customer service.
If you have returned the entire order to us and have not yet paid your invoice, you will receive a confirmation of cancellation of your Klarna invoice after the return has been processed.
If you want to return part of your order: Simply reduce the invoice total by the amount of the returned item and transfer the remaining amount to Klarna. If you have already transferred the full invoice amount, Klarna will transfer the corresponding amount of the returned items to your account.
Please note the following information, which results from the EU consumer directive that has been in force since June 13, 2014:
- Returns: You bear the costs of the return (if you have received a defective or demonstrably wrong item, we will of course bear the costs by subsequently refunding the shipping costs). Simply frank the shipment exactly as you received it.
- Exchange: If you would like an exchange, we will send you your new desired item free of charge after we have received the item to be exchanged.
You can find more information on the right of cancellation and the cancellation form under cancellation policy.