Exchanges & Returns

Changed your mind or the ring doesn’t fit? No problem. You have 14 days from receiving your goods to withdraw from your order without giving a reason. After withdrawing within the required period, you have a further 14 days to send the goods back to us.

Here’s how it works, step by step. You can find the legal details in our right of withdrawal policy.

How your return works

1. Register your return
Register your return or exchange yourself through our returns portal. All you need is your order number (e.g. #1000) or order ID and the email address you used to place your order. You can find both in your order confirmation.

Good to know: Registering your return in the returns portal also serves as your timely withdrawal. The automatic email you receive afterward is your confirmation. You don’t need to wait for any further response from us.

2. Pack your parcel
Pack your jewelry securely – ideally in the included jewelry case with foam insert. If you’re returning several items, please wrap each one individually to prevent scratches in transit. Alternatively, a soft tissue will do.

You can fill out and include the return form (Return Sheet) – but this is only necessary if you haven’t registered your return through the returns portal. In that case, please be sure to include a note with your name, order number, reason for the return, and whether you’d like a refund or an exchange.

3. Send your package
You can choose your shipping provider. Send your return to:

Sprezzi Fashion
Nordring 12c
76761 Rülzheim
Germany

Please make sure your package has sufficient postage, and keep the proof of postage or tracking number until your refund arrives. We recommend using an insured shipping service with tracking, such as DHL or UPS. Under Deutsche Post’s shipping terms, goods may not be sent as a standard letter.

How much does return shipping cost?

Shipping to you is free worldwide. You cover the cost of return shipping. We deliberately don’t provide a return label so you can choose how and with whom to send your return.

Because you enter into the return shipping contract directly with your shipping provider, they are also your point of contact if anything goes wrong in transit. We have no contract with the carrier in this case, so we can’t investigate the shipment for you. That’s why using a tracked shipping service is in your best interest.

If you received a defective or demonstrably incorrect item, we’ll of course cover the costs and reimburse you for the postage afterward. Simply pay for postage as you did when you received the package.

What condition must the item be in?

Of course, you may try on and inspect your jewelry, just as you would in a store. Please take care not to scratch or otherwise damage it.

If use goes beyond that and the item loses value as a result - for example, due to obvious signs of wear or use - we may charge you for this loss in value and deduct it from your refund. In that case, you won’t receive a full refund of the purchase price. We’ll let you know in advance if this applies to your return.

Please return the item as complete as possible, including accessories, the jewelry case, and any enclosed documents.

If your item is already defective on delivery or something is missing, please contact us right away. This isn’t a standard return but a warranty claim, which we’ll resolve separately for you.

When will I get my money back?

Refunds are usually issued within 7–14 business days after we receive and inspect your return. We’ll automatically refund you using the payment method you chose when placing your order. For credit card payments, it may take an additional 3–5 days, depending on your provider, for the amount to appear in your account.

Questions about the status of your return? Just message our returns team via chat. It’s best to have your order number and return tracking number ready.

Refund as store credit - with a 12% bonus

When registering your return in the returns portal, you can choose freely: an exchange, a refund to your original payment method, or a refund as store credit. If you choose store credit, we’ll add 12% extra. You can use the credit for your next order.

Can I exchange an item?

Of course. If you wish, you can get a different product or size, and shipping to you is free again. Simply specify the product and, if applicable, the size you want in the returns portal or on the return form.

When does the right of withdrawal not apply?

This does not apply to engraved jewelry or custom-made items that we make individually according to your specifications. The right of withdrawal also does not apply to gift cards.

International Returns & Customs

This section applies only to returns from countries outside the European Union.

Please clearly label your parcel as a return using “Return,” “Free Return,” or “Return of Goods – No Commercial Value.” The CN22 form and any other customs documents must be completed correctly.

We do not cover customs charges for importing returns. If a return is not declared correctly and this results in charges, customs will generally send the parcel back to you. We can only start processing your return once the goods have arrived correctly at our warehouse. We accept no liability for missing or incorrect customs documents.

For more information on how to declare your return correctly, contact your shipping provider or your country’s customs authority.

Returns for purchases made with Klarna

As the invoice due date approaches, you can pause the invoice in your Klarna account: Click “Report a return” and then “I have returned the goods.” Please note that we cannot extend your payment deadline. If the payment deadline is missed, Klarna will automatically send a payment reminder. In that case, please contact Klarna customer service directly.

If you have returned your entire order and have not yet paid the invoice, Klarna will send you a cancellation confirmation after your return has been processed.

For a partial return, simply reduce the invoice total by the amount of the returned items and transfer the remaining balance to Klarna. If you have already paid the full amount, Klarna will refund you the difference.

Any questions?

You can get support via our Contact page or directly via the chat button.

As of: 10/2026