We are convinced that you will like our products. If you are still not satisfied with a product, our aim is to provide you with an uncomplicated and stress-free return within 14 days of receipt of the goods. During this time you can cancel your order without giving reasons and send your ordered goods back to us in the original packaging within 14 days. Within this period, the reimbursement will also be made to the payment method you selected when purchasing.
Our address for returns:
If you wish, you will of course receive a different product or we will reimburse you for the purchase price. Please enclose a note with the order number / order confirmation or invoice with the return so that we can assign the return exactly. Thanks!
Please note the following information, which results from the EU consumer directive that has been in force since June 13, 2014:
- Returns: You bear the costs of the return (if you received a wrong delivery / a defective item, we will of course bear the costs). Simply frank the shipment exactly as you received it.
- Exchange: If you want an exchange, we will send you your new desired article free of charge after we have received the article to be exchanged.
Please also note:
Especially when returning several items, the pieces of jewelery should be packed individually and securely so as not to damage the goods. When returning individual products, please use the jewelery case and its foam insert sent with you to pack the jewelery securely. Alternatively, simply wrap the jewelry with a paper towel. Thank you!
Unfortunately, we cannot reimburse jewelry that has obviously been worn and is damaged, such as scratches and nicks! The same applies to returns that exceed the return period.
Further information on the right of withdrawal and the withdrawal form can be found under cancellation policy.