Shipping
We ship worldwide free of charge with DHL (to the USA via DHL Express for orders over $250) and within Germany, your package will usually arrive within 2–4 business days. Shipping takes place from our warehouse in Germany. Please note: Items marked “Pre-Order” have a longer delivery time.
You can find more information about shipping & returns under FAQ and Return.
Important: Pre-ordered (Pre-Order) products cannot be shipped via expedited standard shipping. The same applies when paying by bank transfer. In this case, shipping will take place only after receipt of payment.
Once your order has been shipped, you will receive a personal tracking number by email to track your shipment. You can use it to view the current status of your package online at any time. If in doubt, please also check your spam folder—sometimes our email ends up there.
Please note: The delivery times stated below are based on the standard estimates provided by our shipping providers. Especially for international shipments, these are estimates and are not binding. Delays—for example, due to customs or freight inspections in non-EU countries—cannot unfortunately be ruled out.
EU COUNTRIES (28)
Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Austria, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Czechia, Hungary, United Kingdom, Cyprus.
Monaco, Switzerland and Norway: the same regulations apply here as for EU countries. However, they have the same rates as “Rest of the World”. Please note: import duties may apply. Please inform yourself in advance about any import regulations applicable to your country/location. We cannot provide information about fees or regulations applicable to countries outside the eurozone.
INTERNATIONAL
We ship to Asia, Australia, North and South America, Russia, and the Middle East.
New regulations for shipping to the USA:
Due to new customs regulations, many retailers have had to adjust their prices. It is important to us to continue offering you reliable and fair shipping to the USA. That is why we ship with DHL Express for just $29 – shipping is free for orders over €250 (approx. $290). Your order will generally arrive within 3–6 business days, including customs clearance.
There is also an advantage many overlook: As a customer outside the EU, you purchase at the net price. German VAT of 19% is automatically waived as soon as you select the USA as the delivery country.
Since the $800 exemption was abolished, import duties into the USA apply to every shipment and are paid to DHL upon delivery – for details, see our USA shipping FAQ.
DUTIES & TAXES (relevant for non-EU countries)
The shipping fee for international orders does not include customs duties and taxes. Our international customers are responsible for any customs duties or taxes that may arise upon delivery. We therefore recommend calculating the applicable duties and taxes for your destination country yourself before purchasing. Your country’s national customs authority generally provides the applicable tariffs on its website.
Please note: If a parcel is refused and returned to us because customs duties were not paid, we reserve the right to deduct the resulting shipping and return costs from the refund. We therefore recommend finding out about any possible fees in advance.
TRACKING
Our logistics partners DHL/Deutsche Post and UPS handle shipping. We will send you a tracking link by email as soon as we have shipped your order. This way, you can always see exactly where your order is.
| Country | Shipping costs* | Delivery time* |
Germany 🇩🇪 (DHL) Express (UPS or DHL) | Free | 1–3 business days 1–2 business days |
EU 🇪🇺 (DHL or UPS) Express (DHL or UPS) | Free €29.00 | 3–5 business days 1–3 business days |
USA 🇺🇸 (UPS Express) | $29.00 / free from $250 | 3–6 business days |
Rest of the world 🌍 (DHL or UPS) | Free | 5–10 business days |
*All shipping times are “net shipping times” and exclude the processing time, which is usually 24 hours. These are standard estimates provided by the carriers. Subject to change; delivery times are not legally binding. |