Shipping
We ship worldwide free of charge (excluding US shipping) with DHL – and within Germany, your package usually arrives within 2–4 working days. Shipping is from our warehouse in Germany. Thanks to DHL GoGreen, the resulting CO₂ emissions are offset. Please note: Items marked as “Pre-Order” have a longer delivery time.
More information about shipping & returns can be found under FAQ and Return.
Important: Fast standard shipping is not possible for pre-ordered (Pre-Order) products. The same applies to payment by bank transfer. Shipping only takes place after receipt of payment.
As soon as your order has been shipped, you will receive a personal tracking number by email for shipment tracking. This allows you to check the current status of your package online at any time. Please also check your spam folder if in doubt – sometimes our email ends up there.
Please note: The delivery times given below are based on the standard information from our shipping service providers. Especially for international shipments, these are guidelines and not binding. Delays – for example due to customs or freight inspections in non-EU countries – cannot be ruled out.
EU COUNTRIES (28)
Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Austria, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Czech Republic, Hungary, United Kingdom, Cyprus.
Monaco, Switzerland and Norway: the same rules apply as for the EU countries. However, with the same rates as "Rest of the World". Attention: import duties may apply. Please inform yourself in advance about any import regulations that apply to your country/location. We cannot provide information about fees or regulations for countries outside the Eurozone.
INTERNATIONAL
We ship to Asia, Australia, North and South America, Russia and the Middle East.
New regulations for USA shipping:
Due to new customs regulations, many merchants had to adjust their prices. However, it is important to us to continue to offer you reliable and fair shipping to the USA. Therefore, we now ship with DHL Express for only $27 – and free shipping for orders over $250. At the same time, you benefit from significantly shorter delivery times: your order usually reaches you within 2–4 working days.
CUSTOMS & TAXES (only relevant for non-EU countries)
The shipping fee for international orders does not include costs for customs and taxes. Our international customers bear customs fees or taxes that may be incurred upon delivery themselves. We therefore recommend calculating the applicable customs and taxes for your destination country before purchase. The national customs authority of your country usually provides the rates on a website.
TRACKING
Our logistics partners DHL/German Post and UPS handle the shipping process. We will send you a tracking link by email as soon as we have shipped your order. This way you can always see exactly where your order is.
| Country | Shipping costs* | Delivery time* |
|
Germany 🇩🇪 (DHL) Express (UPS or DHL) |
Free |
1-3 working days 1-2 working days |
|
EU 🇪🇺 (DHL or UPS) Express (DHL or UPS) |
Free 29.00€ |
3-5 working days 1-3 working days |
|
USA 🇺🇸 (UPS Express) |
27.00 $ / free from 250 $
|
5-10 working days
|
|
Rest of the World 🌍 (DHL or UPS) |
Free |
5-10 working days |
|
*All shipping times are "net shipping times" and exclude the usual processing time of 24 hours. These are standard indications from the carriers. Deviations reserved; delivery times are not legally binding. |
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