Our premium case for necklaces protects your product, looks particularly high-quality, and makes the product the perfect gift.
Free worldwide shipping with DHL. The only exception: the USA, where we ship via UPS Express for $29 - free on orders over $250.
Delivery time: Germany 2–4 business days, EU 3–5 business days, worldwide 5–10 business days.
Ready to ship within 24–48 hours. Items marked “Pre-Order” are made especially for you and therefore take longer.
You’ll automatically receive tracking information by email as soon as your package ships.
Find all the details about countries, delivery times, and customs on our shipping page.
14-day right of return: You can cancel your order within 14 days of receiving it without giving a reason.
Easy registration: Register your return through our returns portal – this also serves as your cancellation notice within the deadline.
Return shipping: You choose the shipping provider and cover the return shipping costs. Shipping to you is always free.
Condition: Trying items on is, of course, permitted. We may deduct for any loss in value caused by significant signs of use.
Excluded: engraved jewelry, custom-made items, and gift cards.
You can find the full process under Returns.
12-month warranty against material and workmanship defects - voluntary and free of charge, in addition to your statutory rights.
To make a warranty claim: Send us a photo of the piece of jewelry and your order number via chat. We’ll repair it where possible - otherwise, you’ll receive a replacement. Processing takes around 14 days.
Not covered are normal signs of wear and tear, such as scratches, dents, or abrasion, as well as deformation caused by frequent adjustment.
You can find all the terms on our warranty page.