Sprezzi® gift bag

Our standard shipping with DHL is free worldwide and the goods usually arrive within 1-3 business days for domestic shipments! Shipping is from our warehouse in Germany and is carried out by our partners DHL or UPS. Through DHL GoGreen we successfully offset the resulting CO2 emissions. Products marked with "Pre-Order" have a longer delivery time.

More information about shipping & returns can be found under FAQ and Returns.

Important: For pre-ordered (Pre-Order) products, fast standard shipping is not possible. The same applies to payment by bank transfer. Shipping only takes place after receipt of payment in our account.

You will receive a personal tracking number via email to track your package status. Please also check your SPAM folder.

Please also note that the delivery times mentioned below are based on the standard information from the respective shipping service provider. In particular, international delivery times are approximate and not binding. Neither we nor the shipping service provider can guarantee delivery according to these times. Deliveries to non-EU countries may be delayed due to customs and freight inspections.

Our experience and established processes usually enable very fast shipping within 24 hours. If the package is picked up on time by the carrier, the national delivery times of 1-3 days are met in most cases.

EU COUNTRIES (28)
Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Austria, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Czech Republic, Hungary, United Kingdom, Cyprus.

Monaco, Switzerland and Norway: the same regulations apply as for EU countries. However, with the same rates as "Rest of the World". Attention: import duties may apply. Please inform yourself in advance about any import regulations applicable to your country/location. We cannot provide information about fees or regulations for countries outside the Eurozone.

INTERNATIONAL
We ship to Asia, Australia, North and South America, Russia, and the Middle East.

TRACKING
Our logistics partners DHL/Deutsche Post and UPS handle the shipping process. We will send you a tracking link by email as soon as we have shipped your order. This way you can always see exactly where your order is.

We ship worldwide for free!

CUSTOMS & TAXES (only relevant for non-EU countries)
The shipping fee for international orders does not include costs for customs and taxes. Our international customers bear customs fees or taxes that may be incurred upon delivery themselves. We therefore recommend calculating the applicable customs and taxes for your destination country before purchase. The national customs authority of your country usually provides the tariffs on a website.

Status 01/2025

Want to send something back? No problem – we provide the most important info for easy return shipping at a glance:

• Withdrawal period: 14 days from receipt of the goods.
• Conditions: Only unworn items in original condition and original packaging are eligible for return.
• Return shipping costs: Paid by the buyer. For this, we ship worldwide (no minimum order value) to you for free! Tip: You can send your return via DHL cheaply as a merchandise shipment or small package with tracking including liability.
• Return process: The return must be registered quickly & easily via the return portal yourself.
• Exclusions: Personalized items, vouchers, and custom orders are excluded from the right of withdrawal.
  
  More info about the easy return shipping.

Although at Sprezzi Fashion we place the highest value on high-quality materials and conscientious production, production defects cannot be completely ruled out even with us.

That is why we offer our Sprezzi® - for every order in our online shop, you receive a voluntary Warranty from us for one year, which covers production defects and material faults.

To activate the Warranty, you will find a warranty card with a unique number in your package. Please keep this warranty card carefully after purchase.

If there is a problem with your product within the warranty period that you believe should be covered by our Warranty, please send us a short message with a photo of the defect and your order and/or warranty card number, and we will take care of a solution as quickly as possible.

Please note that the Warranty does not apply if the warranty period has expired or if the defects are due to improper use: e.g., breaking of the bracelet due to strong bending or the chain due to strong pulling. Deliberately damaged items are also excluded from the Warranty as well as normal signs of wear or use. These include, for example, scratches, dents, or other signs of wear.

However, these issues can usually be resolved or completely avoided by proper care of the jewelry.

If you notice a defect or production error on your product immediately after delivery and before the first use, you must report this to us immediately. This does not fall under the voluntary Warranty but under the right of return. Please contact us immediately via our chat and register the return of your product through our returns portal.

Important! Please specify the return reason "Defect" to make it clear that the product has a production defect. Also note that no goods will be accepted back that exceed the return period or show signs of use. Products may be tried on but not worn/used if they are to be returned.

Further information on the correct return of your goods can be found here.