Snake Chain & Bracelet
Our standard shipping with DHL is free worldwide! Shipping takes place Germany and takes place with our partners: DHL & UPS. Through DHL GoGreen We successfully offset any Co2 emissions. Products with the label "Pre-Order" have a longer delivery time.
More information about shipping at: FAQ and for returns at: return.
Important: Unfortunately, express shipping cannot be provided for pre-ordered products. The same applies when paying via bank transfer.
The shipping costs are calculated at checkout. There you can also choose from the different shipping options.
You will receive a tracking number via email so you can track the status of your package. Please also check your SPAM folder.
EU COUNTRIES (28):
Belgium, Bulgaria, Germany, Denmark, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Austria, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Czech Republic, Hungary, United Kingdom, Cyprus.
Monaco, Switzerland and Norway: Same regulations as EU countries, but with same tariffs as “Rest of the World”.
INTERNATIONAL:
We ship to Asia, Australia, North and South America, Russia and the Middle East.
TRACKING
Our logistics partners DHL and Deutsche Post (or UPS if you choose) take care of our shipping. We will share a tracking link with you via email once we have shipped your order. This means you can always see exactly where your order is.
CUSTOMS & TAXES
The shipping fee for international orders does not include the cost of duties and taxes. Our international customers are responsible for any customs duties or taxes that may be incurred upon delivery. We therefore recommend that you calculate applicable duties and taxes yourself before purchasing.
The same applies to international returns (outside the EU zone): any customs fees incurred by the return, which are invoiced to us as a retailer, will not be paid by us and the shipment will be immediately returned to the sender by customs. Only shipments marked as “Free Return” or otherwise clearly marked as return, which do not incur any costs for us as the recipient, can be accepted. Please make sure that the customs documents required for the return are filled out correctly.
You can usually find information about this on your country's customs website. If a package is returned due to rejection of customs fees and taxes paid, no refund can be made.
We ship worldwide for free!
| Land | Shipping* | delivery time |
|
Germany 🇬🇧 (DHL) Germany 🇩🇪 (Express) |
Free 6,00€ |
1-3 workdays 1-2 working days (for orders before 12 p.m.) |
|
ME 🇪🇺 (DHL) EU 🇪🇺 (UPS Standard) ME 🇪🇺 (Express)
|
Free 8,00€ 14,00€ |
3-5 workdays 2-4 business days 1-2 working days (for orders before 12 p.m.) |
|
United States 🇺🇸 (DHL) USA 🇺🇸 (UPS Standard) USA 🇺🇸 (Express) |
Free 18,00€ 29,00€ |
4-9 business days 3-6 business days 2-4 business days |
|
Rest of the world 🌍 (DHL) Rest of the World 🌍 (UPS) Rest of the World 🌍 (Express) |
Free 18,00€ 29,00€ |
4-10 business days 4-7 business days 2-4 business days |
|
*The shipping costs for our watch rolls vary. Due to the package size, free shipping does not apply to all countries. *We rely on the official information from our partners DHL & UPS for shipping times. Subject to deviations; the delivery times are not legally binding! |
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Although we at Sprezzi Fashion attach great importance to high-quality materials and conscientious production, we cannot 100% rule out production errors.
That's why we have our Sprezzi® Limited Warranty - for every order in our online shop you receive a voluntary guarantee of one year, which relates to and covers production errors and defects in the material.
To activate the warranty, you will find a warranty card with a unique number in your package. Please keep this warranty card carefully after purchase.
If there is a problem with your product within the warranty period that you believe should be covered by our warranty, please send us a short message with a photo of the defect and your order and/or warranty card number and we will find a solution as quickly as possible .
Please note that the guarantee does not apply if the guarantee period has expired or if there are defects that can be traced back to improper use: e.g. the bangle breaking due to strong bending or the chain breaking due to strong pulling. Items that are intentionally damaged are excluded from the warranty, as are normal signs of use or wear. These include, for example, scratches, dents or other signs of wear.
However, these problems can usually be solved or avoided completely by taking proper care of the jewelry itself.
If you notice a defect or production error in your product immediately after delivery and before wearing the goods for the first time, you must report this to us immediately. This does not fall under the voluntary guarantee, but under the right of return. In this case, please contact us immediately via our chat and register the return of your product via our returns portal.
Important! Please state the reason for return as “defect” to make it clear that the product has a production defect. Please note here that no goods will be taken back if they exceed the return policy or show signs of wear. Products are welcome to be tried on, but not worn/used if they are to be returned.
You can find further information on how to correctly return your goods here .